FAQ

Clothes Mentor FAQ

WHERE DO YOUR PRODUCTS COME FROM?

Our customers bring their gently used and like new items to sell to us at the local Clothes Mentor store locations. We pay cash on the spot for gently used items in good condition and current styles such as apparel, designer handbags, jewelry, shoes and accessories. Buying is based on individual store needs. Please click here for more information on how it works.

Selling to Clothes Mentor

WHAT KIND OF ITEMS DO YOU BUY?

At Clothes Mentor we buy women’s clothing Sizes 0-26, apparel, shoes, handbags, accessories, and designer items. We are looking for items that are in great condition, current styles and current demand which may vary by location. Please contact your local store directly for specific buying questions.

HOW DO YOU DETERMINE HOW MUCH YOU WILL PAY ME FOR MY ITEMS?

We price all of the items that we purchase using our computer matrix. Most of our items are priced at about 1/3 to 1/2 of the original retail price, and then we pay you approximately 1/3 to 1/2 of that.

DO YOU CARRY PLUS SIZE CLOTHING?

Yes, Clothes Mentor is designed for ALL women sizes 0-26.

WHEN DO I GET PAID FOR MY ITEMS?

You will be paid CASH On-the-Spot for any items that we are able to purchase.

HAVE ALL DESIGNER ITEMS BEEN AUTHENTICATED?

All stores cover an authentication process before buying and selling any designer items. Some items will also be authenticated by a third party which will be noted in the description of that item. If you have any particular questions on the details it is best to reach out to the store directly.

HOW SHOULD I BRING MY ITEMS IN?

We ask that your items are freshly laundered and brought in off hangers and in baskets or bins. All items should be in good condition and free from any stains, fading, holes, broken zippers, missing buttons, etc.

CAN I SEND MY ITEMS IN VIA MAIL TO SELL?

We currently do not accept items via mail.  We ask that all items be brought into our locations to sell.

HOW MANY ITEMS CAN I BRING IN AT ONE TIME?

We do not limit the number of items that you can bring in, but we do suggest that the first time you come in you only bring 20-30 items so you can see what we are looking for.

DO YOU BUY MEN’S, JUNIOR’S, OR CHILDREN’S CLOTHING?

No, we only buy women’s clothing, shoes, handbags and accessories.

DO YOU BUY ALL SEASONS?

Yes, we buy all seasons all year round. This may vary by location and inventory levels.

HOW DO YOU DETERMINE HOW MUCH YOU WILL PAY ME FOR MY ITEMS?

We price all of the items that we purchase using our computer matrix. Most of our items are priced at about 1/3 of the original retail price, and then we pay you approximately 1/3 of that.

HOW LONG DOES THE BUYING PROCESS TAKE?

We go through your items right away and will get them back to you as quickly as possible. Buys are processed on a first-come, first-served basis. Times may vary depending on the number of buys ahead of you.

WHEN DO YOU ACCEPT BUYS?

We accept buys every day up until one hour prior to the store closing.
 Store hours many vary, see exact location for details.